findcrest Terms of Service

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Welcome to findcrest. These Terms of Service ("Terms") set out the rules that apply when you visit or use the findcrest website, our mobile platform, our products, and our customer support services. By browsing our platform or placing an order, you confirm that you accept these Terms and agree to follow them.

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1. Acceptance of Terms

When you access or use any service offered by findcrest, you confirm that you have reviewed these Terms, understand them, and consent to be bound by them together with every law and regulation that applies to you. Should you disagree with any part of these Terms, you may not use our website or services.

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2. Use of Website & Account Responsibilities

• Eligibility: To place orders on this website, you must be at least 18 years old or have reached the age of legal majority where you live.
• Prohibited Conduct: You agree to use our platform only for lawful, personal, and non-commercial purposes. You must not:
  • Carry out fraudulent activity or submit false orders;
  • Deploy automated bots, scrapers, or similar tools to harvest product data or pricing without our permission;
  • Attempt to breach site security, our data infrastructure, or other users' accounts;
  • Resell findcrest products for commercial gain without our express written authorization.
• Account Security: You are responsible for keeping your account credentials confidential and for everything that happens under your account.

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3. Product Information, Pricing & Availability

• Accuracy: We work hard to present accurate product images, specifications, nutritional facts, allergen warnings, and prices. Even so, typographical errors or stock discrepancies can occasionally arise.
• Price & Order Corrections: Where an obvious pricing or typographical error occurs, findcrest may correct the mistake and modify or cancel any affected orders before dispatch, issuing a full refund for any amount charged.
• Perishable Goods: Fresh or perishable items may naturally vary slightly in weight, appearance, or ripeness. Allergen information is provided for reference only; customers with severe allergies should carefully review the labels on the product packaging.

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4. Orders, Payments & Cancellations

• Order Acceptance: Every order placed on our website depends on availability and order verification. We may limit order quantities or cancel orders that we suspect involve fraudulent activity or a violation of these Terms.
• Payment Processing: All payments are encrypted using SSL/TLS encryption and handled through PCI-DSS compliant payment gateways. The full payment amount must be received before an order is dispatched.
• Order Modifications & Cancellations: To cancel or update an order, you must contact [email protected] within 1 hour of placing it. Once an order has entered dispatch processing, it can no longer be canceled or modified.

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5. Shipping, Returns & Customer Rights

Your purchases are governed by our official operational policies, which form part of these Terms by reference:

• Shipping & Delivery: All shipping fees, delivery estimates, and processing times are detailed in our Shipping Policy.
• Returns & Refunds: Returns, return eligibility, damage claims, and refund processing timelines are governed by our Return & Refund Policy.

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6. Intellectual Property

All original content on the findcrest platform — including text, graphical designs, logos, software, product branding, and trade names — belongs exclusively to findcrest and is protected by international copyright, trademark, and intellectual property laws. Reproducing or distributing this content without authorization is strictly prohibited.

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7. Limitation of Liability

To the fullest extent permitted by applicable law, findcrest is not liable for any indirect, incidental, special, or consequential damages arising from your use of our platform, products, or services. For any claim connected to a transaction, our maximum aggregate liability will not exceed the total amount you paid for the specific products or services at issue.

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8. Governing Law & Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to conflict of law principles. Any dispute or claim arising out of or relating to these Terms or your purchase should first be submitted to findcrest's support team for informal resolution.

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9. Changes to These Terms

findcrest may update or modify these Terms at any time. When we make material changes, we will announce them by posting the revised terms on our website. If you continue using our website or services after any update takes effect, you accept the revised Terms.

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10. Contact Us & Merchant Details

If you have questions regarding these Terms of Service, please contact our support team:

• Official Business Name: findcrest
• Customer Support Email: [email protected]
• Customer Support Phone: 17862393349
• Physical Business Address: 3595 W 10TH AVE APT 302, Hialeah, FL 33012, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST